Education Services for Overseas Students (ESOS) - Your Rights & Responsibilities

Under the ESOS framework, students have the right to receive current and accurate information about their program and the University and its services and facilities. Before commencing their degree students will receive a written letter of offer from the University to accept and sign, that provides detailed and up to date information on the following: 

• The degree, fees (including refunds), study options and other important information relevant to the degree.
• ·The University’s obligations with respect to the management and disclosure of personal information.

The University will provide international students with information about:

• Services provided by the University.
• The requirements for satisfactory academic progress and the academic support for students who require it. 
• The University Student Grievance Resolution Process and Student Grievance Resolution Policy (internal and external complaints and appeals).
• Information on deferring, suspending, or cancelling enrolment.

The University will also provide international students with:

• An appropriate orientation program.
• Access to support services to help students adjust to life and study in Australia and the contact information for these services.
• The University’s relevant student related policies, particularly relating to academic progress. 

Please note that this is not a complete list, for further information refer to the Department of Education Skills and Employment international student fact sheet which provides further guidance on the rights and responsibilities of international students.

All students are required to adhere to University rules and policies for students. The ESOS Framework also supports the Migration Act by reinforcing students' responsibilities and conditions under their student visas. 

Holders of a student visa should ensure that they:

• Understand and satisfy their student visa conditions at all times.
• Adhere to any work conditions attached to their visa.
• Maintain Overseas Student Health Cover (OSHC) for the period of their stay in Australia
• Inform the University of any change of address or contact details within 7 days
• Maintain satisfactory course progress and attendance in their programs.

A breach of student visa conditions may result in the cancellation of a student's Confirmation of Enrolment (CoE) with the University. Additionally, the University is required to monitor international students progress to ensure that students finish within the duration of their confirmation of enrolment. Before making any decisions about study students must consider their obligations under their student visa, as well as any academic considerations.

Additional information on studying in Australia is available from the Department of Home Affairs.

Change of passport

It is important that students notify the Department of Home Affairs of their changed passport details, as their visa is linked to their passport number.

Students should also contact International Student Support with their new passport details so that the University can update the information on their Confirmation of Enrolment (CoE).

Change of visa

Students should contact International Student Support if they change their visa type - for example, from a student visa to a Temporary Partner visa. The University will then report this change to the Department of Education, and cancel the student's Confirmation of Enrolment (CoE) if no longer required.

Change of residency

Students who become a Permanent Resident or citizen of Australia must ensure they notify Student Finance before the Census Date for the current study period to ensure that their fees are revised. Please note that changes to residency status for some programs, such as Medicine, Dentistry and Oral Health courses, may require a new application to the degree. Students should ensure they read the University's Change of Residency document for more information.

The Tuition Protection Service (TPS) is a placement and refund service for international students. On the rare occasion that an education provider is unable to deliver a program an international student has paid for and does not meet their legal obligations to make alternative course replacements or provide a refund, the TPS will assist students to find an alternative place or provide a refund of any unspent tuition fees. 

International students with enquiries about any aspect of the ESOS Act or associated National Code can contact International Student Support. University staff can access more information about ESOS at the staff ESOS page.